Empirical Research on TQM Practices of?Organizations ? Development and Validation of?Critical Factors
Factor analysis, Internal consistency method, Multitrait multimethod matrix (MTMM), Reliability, Total quality management (TQM), Validity
Total Quality Management (TQM) is an integrative management philosophy aimed at continuously improving the quality of products and processes to achieve customer satisfaction. The objective of this paper is to describe an empirical research on the development of a tool to measure the quality management in different organizations. It provides empirical evidence on top management’s awareness and understanding of the quality management and its role towards business survival and competitiveness. Through a detailed analysis of literature, this paper identifies thirteen critical factors of quality management .Using a survey of twenty organizations, the critical factors are empirically tested and validated. SPSS is used for this purpose. This provides reliable and valid critical factors of total quality management and develops a measurement instrument for evaluating the TQM implementation process and to target improvement areas
Anu P.Anil, Dr.Satish K.P. "Empirical Research on TQM Practices of?Organizations ? Development and Validation of?Critical Factors".INTERNATIONAL JOURNAL OF ENGINEERING DEVELOPMENT AND RESEARCH ISSN:2321-9939, Vol.1, Issue 1, pp.33 - 37, URL :https://rjwave.org/ijedr/papers/IJEDR1301007.pdf
Volume 1 Issue 1
Pages. 33 - 37